Account Manager

This is a fully remote position, open to applicants in Hawaii, +1 more state.

📋 Description

• Drive customer retention and revenue growth within a designated territory of restaurants.

• Report directly to the Manager and collaborate with Account Managers.

• Act as a trusted advisor to restaurant clients and engage proactively with the local dining sector.

• Foster high-level relationships and assist in renewing contracts for customers with expired agreements.

• Develop and sustain strategic relationships with restaurant leadership to meet retention and upsell objectives.

• Market premium marketing tools while facilitating contract renewals and adoption.

• Analyze customer needs, pinpoint sales opportunities, and accomplish quarterly company targets and sales goals.

• Support restaurant management in configuring systems to enhance reservation efficiency.

• Create and utilize data-driven presentations for regular business reviews.

• Inform operators about industry trends through actionable, data-informed insights.

• Advocate for restaurant clients and address cross-functional challenges.

• Monitor weekly meeting and call activities in Salesforce.

• Host monthly meetings with Elite members.

• Gather product upgrade feedback for the team.

• Travel domestically across the West Coast and Hawaii.

⛳️ Requirements

• 2-3+ years of account management or similar experience in a restaurant or hospitality setting, demonstrating strong customer service skills.

• Must reside in the Pacific Time Zone or Hawaii-Aleutian Time Zone; strong preference for residents of Seattle or Hawaii.

• Domestic travel across the West Coast and Hawaii is necessary.

• Extensive knowledge of restaurant operations and management, including understanding P&L and financial statements.

• Proven capability in managing objections and leading consultative sales discussions to meet retention and revenue objectives.

• Exceptional writing, presentation, social, organizational, and interpersonal abilities.

• Confidence in delivering training and addressing groups.

• Valid driver’s license and reliable transportation are required.

• Residency in Hawaii, Pacific, or Mountain Time Zones is needed to align with the territory and team.

• Preferred: Bachelor's degree in a relevant field.

• Preferred: Experience utilizing AI tools for outreach, account research, interaction data, and strategy development.

• Preferred: Familiarity with Google Suite, Salesforce, and Apple products and operating systems.

• Preferred: Experience working collaboratively with marketing teams on restaurant-specific marketing initiatives.

• Preferred: Ability to track economic and industry trends and excel in a dynamic, forward-thinking environment.

🏝️ Benefits

• Work remotely (almost) anywhere for up to 20 days per year.

• Company-sponsored therapy sessions through SpringHealth.

• Company-funded subscription to Headspace.

• Annual company-wide week off.

• Paid parental leave.

• Generous paid vacation plus time off for your birthday.

• Paid volunteer time.

• Development Dollars for personal and professional growth.

• Leadership development opportunities.

• Access to thousands of on-demand e-learning resources.

• Travel discounts.

• Employee Resource Groups.

• Competitive retirement and health plans.

• Comprehensive health benefits.

• Flexible spending account options.

• Retirement benefits.

• Life insurance coverage.

• Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays, and paid holidays.

• Parental leave benefits.

• Flexible schedule designed for a global workforce across multiple time zones.