Account Manager

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Oversee customer retention and drive revenue growth across a designated territory of restaurants.

• Establish and nurture strategic relationships with restaurant leadership.

• Assist in renewing contracts for customers whose agreements have expired.

• Meet quarterly retention and upselling objectives, which include contract renewals and the adoption of premium marketing tools.

• Identify sales prospects and promote premium marketing tools.

• Support restaurant management in configuring systems to enhance reservation processes.

• Create and utilize data-informed presentations for ongoing business evaluations.

• Educate operators on industry trends by providing actionable insights.

• Act as an advocate for restaurant clients and address cross-functional challenges.

• Log weekly meeting and call activities in Salesforce.

• Conduct monthly meetings with Elite members.

• Gather product upgrade feedback for the team.

• Report directly to the Manager, Account Managers.

⛳️ Requirements

• 2-3+ years of account management or similar experience within a restaurant or hospitality setting, showcasing validated customer service capabilities.

• Candidates must reside in either the Pacific Time Zone or Hawaii-Aleutian Time Zone.

• Preference will be given to residents of Seattle or Hawaii.

• Willingness to travel domestically throughout the West Coast and Hawaii is necessary.

• In-depth knowledge of restaurant operations and management, including understanding of P&L statements and financial reports.

• Proven track record of managing objections and leading consultative sales discussions to meet retention and revenue targets.

• Excellent skills in writing, presentations, social interaction, organization, and interpersonal communication.

• Confidence in delivering training sessions and addressing groups.

• A valid driver’s license and means of transportation are required.

• Must reside in Hawaii, Pacific, or Mountain Time Zones.

• Experience with AI tools for drafting personalized outreach, researching accounts, capturing interaction data, and shaping future strategies.

• Proficient in Google Suite, Salesforce, and Apple products and operating systems.

• Background in collaborating with marketing teams to create and implement restaurant-specific marketing initiatives and promotional involvement.

• Demonstrated capacity to monitor economic and industry trends and excel in a dynamic, forward-looking environment.

🏝️ Benefits

• Work remotely (almost) anywhere for up to 20 days each year.

• Company-sponsored therapy sessions through SpringHealth.

• Company-funded subscription to Headspace.

• Annual company-wide week off.

• Paid parental leave.

• Generous vacation policy along with time off for your birthday.

• Paid volunteer time.

• Development Dollars for personal growth.

• Leadership development opportunities.

• Access to thousands of on-demand e-learning resources.

• Travel discounts for employees.

• Employee Resource Groups for community support.

• Competitive retirement and health benefits.

• Comprehensive health coverage.

• Flexible spending accounts available.

• Retirement benefits for long-term planning.

• Life insurance coverage.

• Paid time off, including PTO, sick leave, medical leave, bereavement leave, floating holidays, and recognized holidays.

• Benefits for parental leave.

• Eligibility for annual bonuses.