Account Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Establish and nurture robust client relationships through consistent check-ins, prompt responses, and proactive communication.

• Act as the main point of contact for routine inquiries, requests, and updates from clients.

• Collaborate with SEO, development, and paid media specialists to ensure client tasks progress smoothly.

• Monitor outstanding requests and follow up on deliverables effectively.

• Regularly engage with clients, identify potential concerns, and guarantee that clients feel informed and supported.

• Independently manage routine issues, make informed decisions, and escalate matters as necessary.

• Organize client communications, tasks, and priorities utilizing GoHighLevel and ClickUp.

• Acquire knowledge of the agency’s services, workflows, and client needs to manage accounts autonomously.

• Oversee client relationships across a portfolio of approximately 20–30 accounts.

⛳️ Requirements

• Approximately 3 years of experience in account management, client success, customer service, project coordination, or a similar client-facing role.

• Strong proficiency in both written and spoken English communication.

• Exceptional organizational skills with the ability to manage multiple clients and priorities effectively.

• Proactive mindset and strong initiative.

• Reliable follow-through and meticulous attention to detail.

• Confidence in addressing client requests, solving issues, and making decisions independently.

• Client-first mindset with the ability to cultivate positive and long-lasting relationships.

• Adaptability and eagerness to learn.

• Working hours aligned with Pacific Time, typically around 8–9 AM to 4–5 PM PT.

• Nice to have: experience in a digital marketing agency.

• Nice to have: familiarity with Local SEO, website development, paid media, or AI-powered marketing solutions.

• Nice to have: experience with GoHighLevel, ClickUp, or similar CRM and project management tools.

🏝️ Benefits

• Remote work.

• Flexible working hours.

• Full-time schedule of approximately 40 hours per week.

• Opportunity to collaborate closely with the founder and a small, dedicated team.

• Exposure to SEO, web development, paid media, CRM systems, and AI-powered marketing.

• Chance to take ownership and influence client relationship and account management processes.

• Opportunity to grow alongside an expanding agency.

• Collaboration with an international team.