Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio of business and the relationships that drive retention and revenue growth.

• Attain a gross retention rate of at least 90% and a net revenue retention (NRR) of 100–110% across your accounts.

• Proactively monitor account health to reduce churn.

• Oversee the entire renewal process from initial outreach to final closure.

• Identify, qualify, and secure cross-sell and upsell opportunities.

• Develop and sustain executive sponsor relationships across all accounts.

• Provide value and enhance revenue for K-12 public education clients.

⛳️ Requirements

• Minimum of 5 years in account management, client success, or sales roles.

• Proven ability to manage retention and expansion revenue effectively.

• Strong history of maintaining NRR above 100% across a portfolio of clients.

• Proficient in building value propositions, addressing objections, negotiating pricing, and guiding clients toward decisions.

• Technically inclined with the ability to learn new software independently.

• Capable of engaging in discussions with IT professionals.

• Active user of Salesforce.

• Early adopter of AI tools.

• Experience in K-12 or EdTech is advantageous but not mandatory.

• Must reside anywhere within the United States.

• Willingness to travel between 10% to 25% of the time.

🏝️ Benefits

• Commission Plan.

• Option for remote work.

• Anticipated travel of 10% to 25%.

• Equal opportunity employer.

• E-Verify employment eligibility confirmation.