Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Organize all facets of personal travel, including GDS domestic flights, hotel accommodations, and car rentals.

• Coordinate travel for athletic teams, encompassing group contract flights, group hotel reservations, and charter bus arrangements.

• Calculate and execute exchanges for both group and individual travel plans.

• Oversee group hotel and bus contracts along with invoicing to ensure compliance with monthly deadlines.

• Deliver customer service to both external and internal clients via phone and email communication.

• Manage relationships with internal and external clients effectively.

• Provide emergency and after-hours support to travelers, particularly during peak event months for clients.

• Organize traveler itineraries and relay changes to the client as necessary.

• Utilize airline terminology, codes, fare basis, airline regulations and tariffs, resource guides, literature, and industry contacts.

• Ensure data management is accurate and timely.

• Stay updated on airline regulations, industry standards, and current events.

• Uphold professional relationships with clients while representing the Company.

⛳️ Requirements

• Demonstrated track record of effective relationship building and maintenance.

• Proficient in Sabre or a comparable GDS.

• Knowledge and experience within the airline sector.

• Experience and understanding of both individual and group bookings.

• Familiarity with visa requirements and legal documentation for various countries.

• Proficient in general office software, including Microsoft Office 365.

• Strong judgment and decision-making capabilities.

• Outstanding communication skills, both written and spoken.

• Ability to deliver precise work under pressure and meet ticketing deadlines.

• Must perform all essential duties at the highest standards.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid time off.

• 401k plan.

• Opportunities for growth and development.

• Health care.

• Retirement benefits.

• Vacation and additional paid time off.

• Other offerings.

• Short- and long-term incentives, as applicable.