Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of a portfolio of Oktopost clients

• Develop long-term, value-driven relationships with customers that contribute to revenue growth and enduring partnerships

• Oversee all aspects of the post-sale customer experience, including initial onboarding, social strategy development, and Quarterly Business Reviews (QBRs)

• Foster robust, long-lasting client relationships to improve retention and loyalty

• Spearhead customer expansion and renewal initiatives

• Partner with Solutions Managers to address clients' technical needs and maximize the value of the platform

• Assess client requirements and pinpoint opportunities for upselling and cross-selling

• Create and manage accurate forecasts and reports

• Adhere to and consistently implement Oktopost's account management procedures

• Report directly to the Account Management Team Lead for North America

⛳️ Requirements

• 2–6 years of experience in B2B Account Management or similar client-facing or sales roles

• Demonstrated sales success with a history of meeting or surpassing quotas

• Outstanding presentation, verbal, and written communication abilities

• Strong organizational skills and the capacity to excel under pressure

• Proficiency in Salesforce is an advantage

• Experience in a SaaS environment is a plus

• Familiarity with the digital marketing and social media landscape is beneficial

🏝️ Benefits

• Competitive base salary plus commission

• Structured learning and development program

• Private healthcare coverage

• Company social events

• 401k plan with employer matching

• Flexible vacation day policy

• Quarterly Recharge Days

• $100 monthly expense account

• Opportunity to collaborate with leading B2B brands and a team of exceptional professionals