Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee a portfolio of essential account relationships in the sectors of higher education dining, corporate hospitality, grocery, and restaurant groups

• Take ownership of the renewal process for a designated book of business, ensuring high retention rates and maximizing growth opportunities

• Engage in contract renewals directly with clients, including discussions on pricing, upsell offers, and escalations

• Utilize pricing discretion to implement price adjustments and enhance additional revenue growth

• Identify and secure upsell and cross-sell opportunities in collaboration with the Customer Success and Sales teams

• Forecast and monitor renewal performance metrics, such as renewal revenue, churn risks, and growth potential

• Enhance the renewals playbook, outreach strategies, negotiation techniques, and pricing models

• Collaborate with Finance and Commercial teams to refine and optimize business processes

• Promote retention and strategic cross-sell initiatives for Nutritics' foodservice software platform

⛳️ Requirements

• Exceptional negotiation and communication skills, with experience in managing commercial discussions directly with clients

• Capability to identify and finalize upsell/cross-sell opportunities within an existing customer base

• Analytical mindset with a background in monitoring revenue performance and customer retention metrics

• Self-motivated individual with a strong desire to meet and surpass revenue goals

• Familiarity with CRM and Q2C (Quote-to-Cash) tools is beneficial but not mandatory

• Previous experience in Foodservice and/or nutrition is a plus but not essential

• Availability to work 40 hours per week, Monday to Friday

• Based in the US; strong preference for candidates located in or near Boston, MA

• Openness to occasional travel for customer meetings and attendance at conferences and industry events

🏝️ Benefits

• Competitive Paid Time Off (PTO) policy

• Training & Development Programs

• Excellent work-life balance policies, including Summer hours and enhanced parental leave options

• Generous personal Health & Wellbeing budget

• Competitive base salary, attractive commission structure, and comprehensive benefits package

• Comprehensive Health, Dental, and Vision insurance plans

• Sales Incentives

• 401(k) retirement plan with company matching

• Life and Disability insurance

• Unmatched opportunities for a rewarding and diverse career path, with progression options into the Sales team

• Access to an experienced and knowledgeable peer group

• Remote work arrangement