Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture enduring relationships with designated clients.

• Perform account evaluations and client interactions to gauge satisfaction, recognize risks, and discover opportunities for renewal, retention, upselling, and cross-selling.

• Increase account revenue by aligning the needs of clients with Netagen's products and services.

• Act as the main point of contact, addressing concerns, resolving issues, and ensuring customer satisfaction.

• Collaborate with Operations, Shared Organizational Services, Sales Design, and Sales Support to facilitate service delivery and create solutions.

• Oversee renewals, contract modifications, and service adjustments while ensuring precise account documentation.

• Maintain records of clients, opportunities, pipelines, and activities in CRM systems; prepare reports and forecasts.

• Monitor account health, identify retention risks, and reduce churn.

• Stay updated on industry trends, market conditions, competitor activities, and emerging technologies.

• Engage in professional development, training, and industry events.

• Contribute to sales forecasting and business planning initiatives.

• Meet or surpass revenue, renewal, and account growth targets.

• Create and implement account strategies for key clients.

⛳️ Requirements

• A degree from a university or college in business, marketing, sales, or a related field, or equivalent work experience.

• Over 3 years of experience in account management, customer success, or inside sales, preferably within technology or telecommunications.

• Bilingual proficiency in English and French is considered an asset.

• Demonstrated success in maintaining client relationships and achieving sales or retention goals.

• Strong consultative skills and value-based selling approach.

• Familiarity with MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar sales methodologies.

• Capable of prospecting, qualifying, and developing new customer opportunities.

• Proficient in expanding existing accounts through renewal, upsell, and cross-sell strategies.

• Skilled in developing account plans, mapping stakeholders and decision-making processes, identifying economic buyers, managing critical events, and progressing opportunities through a structured sales cycle.

• Experience in managing a qualified pipeline and maintaining accurate CRM data.

• Ability to forecast account growth, renewal risks, and new business opportunities.

• Proficient in engaging technical contacts, business leaders, procurement teams, and executive decision-makers.

• Strong skills in discovery, active listening, objection handling, commercial negotiation, and presenting business cases.

• Ability to learn and market technology, telecommunications, managed services, connectivity, collaboration, or related business solutions.

• Capability to convert product, service, and market knowledge into client-specific recommendations.

• Customer-oriented, resilient, commercially curious, and proactive.

🏝️ Benefits

• Performance-based incentive plan.

• Flexible work arrangements.

• Opportunities for professional development and learning.

• Comprehensive health, dental, and vision insurance.

• Long-term disability (LTD) insurance.

• Life Insurance and Accidental Death & Dismemberment (AD&D) insurance.

• Paid vacation and personal time.

• Continuous learning opportunities.

• Performance-driven compensation program.