Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture enduring relationships with designated clients.

• Perform account assessments and client interactions to evaluate satisfaction, identify potential risks, and discover opportunities for renewal, retention, upselling, and cross-selling.

• Increase account revenue by aligning client requirements with Netagen’s offerings.

• Act as the principal point of contact, addressing concerns, resolving issues, and ensuring client satisfaction.

• Collaborate with Operations, Shared Organizational Services, Sales Design, and Sales Support to facilitate service delivery and develop solutions.

• Oversee account renewals, contract modifications, and service adjustments while ensuring accurate documentation is maintained.

• Keep client, opportunity, pipeline, and activity records updated in CRM systems; generate reports and forecasts.

• Monitor account health, recognize retention risks, and work to reduce churn.

• Keep abreast of industry trends, market dynamics, competitors, and emerging technologies.

• Engage in professional development, training, and industry events.

• Contribute to sales forecasting and business strategy planning.

• Meet or surpass revenue, renewal, and account growth targets.

• Create and implement account plans for key clients.

• Identify, qualify, and cultivate new customer prospects while enhancing existing accounts.

⛳️ Requirements

• A university or college degree in business, marketing, sales, or a related field, or equivalent work experience.

• Over 3 years of experience in account management, customer success, or inside sales.

• Ideally, experience within the technology or telecommunications sector.

• Bilingual proficiency in English and French is considered an advantage.

• A demonstrated history of maintaining client relationships and achieving sales or retention goals.

• Strong consultative and value-driven selling skills.

• Familiarity with structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar frameworks.

• Capable of prospecting, qualifying, and developing new customer opportunities.

• Skilled in expanding existing accounts through renewal, upsell, and cross-sell strategies.

• Proficient in developing account plans, mapping stakeholders and decision processes, identifying economic buyers, and managing compelling events.

• Experience in building and managing a qualified pipeline while maintaining accurate CRM data.

• Ability to forecast account growth, renewal risks, and new business opportunities.

• Proficient in engaging with technical contacts, business leaders, procurement teams, and executive decision-makers.

• Strong skills in discovery, active listening, objection handling, commercial negotiation, and presenting business cases.

• Comfortable learning about and selling technology, telecommunications, managed services, connectivity, collaboration, or related business solutions.

• Capable of translating product, service, and market knowledge into tailored client recommendations.

• Customer-centric, resilient, commercially inquisitive, proactive, and passionate about contributing to a successful company.

🏝️ Benefits

• Incentive plan based on performance.

• Flexible working arrangements.

• Opportunities for professional development and learning.

• Comprehensive health, dental, and vision coverage.

• Long-term disability (LTD) insurance.

• Life insurance and Accidental Death & Dismemberment (AD&D) insurance.

• Paid vacation and personal time off.

• Continuous learning opportunities.

• A compensation program driven by performance.