Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture enduring relationships with designated clients.

• Perform account evaluations and client interactions to gauge satisfaction, identify potential risks, and reveal opportunities for renewal, retention, upselling, and cross-selling.

• Enhance account revenue by aligning client requirements with Netagen's offerings.

• Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Collaborate with Operations, Shared Organizational Services, Sales Design, and Sales Support to streamline service delivery and create solutions.

• Oversee renewals, contract changes, and service modifications while ensuring precise account documentation.

• Keep records of clients, opportunities, pipelines, and activities in CRM systems; generate reports and forecasts.

• Monitor account health, identify risks to retention, and reduce churn.

• Track industry trends, market conditions, competitor activities, and emerging technologies to provide informed client recommendations.

• Engage in professional development, training, and industry events.

• Assist in sales forecasting and business strategy planning.

• Meet or surpass revenue, renewal, and account growth targets.

• Formulate and implement account strategies for key clients.

⛳️ Requirements

• A university or college degree in business, marketing, sales, or a related field, or equivalent professional experience.

• A minimum of 3 years of experience in account management, customer success, or inside sales.

• Experience, preferably in the technology or telecommunications sector.

• Bilingual proficiency in English and French is considered an asset.

• A proven history of maintaining client relationships and meeting sales or retention goals.

• Strong consultative and value-driven sales skills.

• Familiarity with structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar frameworks.

• Capability to prospect, qualify, and cultivate new customer opportunities.

• Ability to grow existing accounts through renewal, upselling, and cross-selling techniques.

• Competence in developing account plans, mapping stakeholders and decision-making processes, identifying economic buyers, managing significant events, and progressing opportunities through a structured sales cycle.

• Experience in building and managing a qualified sales pipeline and maintaining accurate CRM records.

• Ability to forecast account growth, renewal risks, and new business opportunities.

• Proficiency in engaging technical contacts, business leaders, procurement teams, and executive decision-makers.

• Skilled in discovery, active listening, handling objections, commercial negotiation, and presenting business solutions.

• Comfortable with learning and selling technology, telecommunications, managed services, connectivity, collaboration, or related business solutions.

• Ability to translate product, service, and market insights into tailored recommendations for clients.

• Customer-focused, resilient, and commercially curious, with a proactive approach to problem-solving.

🏝️ Benefits

• Performance-based incentive plan.

• Flexible work arrangements.

• Opportunities for professional development and learning.

• Comprehensive health, dental, and vision insurance.

• Long-term disability (LTD) insurance.

• Life insurance and Accidental Death & Dismemberment (AD&D) insurance.

• Paid vacation and personal time.