Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and sustain enduring relationships with designated clients

• Perform account evaluations and maintain client interactions to gauge satisfaction, identify risks, and explore opportunities for renewal, retention, upselling, and cross-selling

• Increase account revenue by aligning client requirements with Netagen's products and services

• Act as the main point of contact, addressing concerns, resolving issues, and ensuring customer satisfaction

• Collaborate with Operations, Shared Organizational Services, Sales Design, and Sales Support to streamline service delivery and develop solutions

• Oversee renewals, contract modifications, and service alterations while ensuring precise account documentation

• Keep records of clients, opportunities, pipelines, and activities within CRM systems; generate reports and forecasts

• Monitor account health, pinpoint retention risks, and reduce churn

• Analyze industry trends, market conditions, competitor actions, and emerging technologies to offer client recommendations

• Engage in professional development, training, and industry events

• Contribute to sales forecasting and business strategy planning

• Meet or surpass revenue, renewal, and account growth targets

• Create and implement account plans for key clients

⛳️ Requirements

• Bachelor's degree in business, marketing, sales, or a related field, or equivalent professional experience

• Over 3 years of experience in account management, customer success, or inside sales

• Ideally, experience within the technology or telecommunications sector

• Bilingual proficiency in English and French considered a plus

• Demonstrated ability to maintain client relationships and meet sales or retention goals

• Strong consultative and value-driven selling skills

• Familiarity with MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar sales methodologies

• Capacity to prospect, qualify, and cultivate new customer opportunities

• Ability to expand existing accounts through renewal, upselling, and cross-selling methods

• Competence in developing account plans, mapping stakeholders and decision processes, identifying economic buyers, and managing critical events

• Experience in managing qualified pipelines and maintaining accurate CRM data

• Ability to predict account growth, renewal risks, and new business opportunities

• Confident in communicating with technical contacts, business leaders, procurement teams, and executive decision-makers

• Proficient in discovery, active listening, objection handling, commercial negotiation, and business-case presentation

• Ability to learn and sell technology, telecommunications, managed services, connectivity, collaboration, or other related business solutions

• Capability to translate product, service, and market knowledge into tailored client recommendations

• Customer-oriented, resilient, commercially inquisitive, and proactive

🏝️ Benefits

• Performance-driven incentive program

• Flexible work arrangements

• Opportunities for professional development and learning

• Comprehensive health, dental, and vision insurance

• Long-term disability (LTD) insurance

• Life Insurance and Accidental Death & Dismemberment (AD&D) insurance

• Paid vacation and personal time

• Accommodation available upon request during the recruitment, selection, and assessment process for applicants with disabilities