Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture enduring relationships with designated clients.

• Perform account evaluations and client interactions to gauge satisfaction, identify risks, and reveal opportunities for renewal, retention, upselling, and cross-selling.

• Increase account revenue by aligning client requirements with Netagen's products and services.

• Act as the main point of contact for clients, addressing their concerns, resolving issues, and ensuring overall customer satisfaction.

• Collaborate with Operations, Shared Organizational Services, Sales Design, and Sales Support to facilitate service delivery and devise solutions.

• Oversee account renewals, contract modifications, and service adjustments while keeping accurate documentation.

• Maintain records of clients, opportunities, pipeline, and activities in CRM systems; prepare reports and forecasts.

• Monitor account health, reduce churn, and enhance client engagement.

• Stay updated on industry trends, market conditions, competitor activities, and emerging technologies to offer tailored client recommendations.

• Engage in professional development, training, and industry events.

• Contribute to sales forecasting and strategic business planning.

• Meet or surpass revenue, renewal, and account growth targets.

• Formulate and implement account strategies for key clients.

⛳️ Requirements

• A degree from a university or college in business, marketing, sales, or a related field, or equivalent professional experience.

• Over 3 years of experience in account management, customer success, or inside sales, preferably in the technology or telecommunications sector.

• Bilingualism in English and French is considered an asset.

• Demonstrated success in maintaining client relationships and achieving sales or retention goals.

• Strong consultative and value-based selling skills.

• Familiarity with structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar frameworks.

• Capability to prospect, qualify, and cultivate new customer opportunities while enhancing existing accounts via renewal, upsell, and cross-sell initiatives.

• Proficient in developing account plans, mapping stakeholders and decision processes, identifying economic buyers, managing compelling events, and advancing opportunities through a structured sales cycle.

• Experience in building and managing a qualified pipeline and maintaining accurate CRM data.

• Ability to project account growth, renewal risks, and new business possibilities.

• Skilled in engaging technical contacts, business leaders, procurement teams, and executive decision-makers.

• Proficient in discovery, active listening, objection management, commercial negotiation, and presenting business cases.

• Comfortable learning and selling technology, telecommunications, managed services, connectivity, collaboration, or similar business solutions.

• Ability to transform product, service, and market knowledge into client-specific suggestions.

• Customer-focused, resilient, and commercially inquisitive.

🏝️ Benefits

• Performance-based incentive plan.

• Flexible work arrangements.

• Professional development and training opportunities.

• Comprehensive health, dental, and vision insurance.

• Long-term disability (LTD) insurance.

• Life Insurance and Accidental Death & Dismemberment (AD&D) insurance.

• Paid vacation and personal time.

• Continuous learning opportunities.

• Performance-driven compensation program.