Account Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as a trusted advisor to significant accounts, customer stakeholders, and executive sponsors.

• Assist in the onboarding of new clients and growth initiatives in partnership with the Sales team.

• Produce timely and accurate quotes while ensuring seamless order placement and processing.

• Manage customer accounts, including the negotiation of contracts and agreements.

• Collaborate with internal and external teams to forecast inventory requirements and delivery timelines.

• Serve as a client advocate dedicated to enhancing the customer experience.

• Work cross-functionally to guarantee the punctual and precise delivery of all orders.

• Appropriately escalate risks and assist in remediation efforts.

• Complete ongoing security awareness training and adhere to company policies.

• Identify and escalate security risks to the relevant Executive Leadership Team member and aid in remediation efforts.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must reside in the United States.

• Preference will be given to candidates based in the PST time zone (CA, OR, WA).

• Experienced customer-focused Account Manager.

• Excellent organizational, communication, adaptability, and relationship-building abilities.

• Capable of supporting sales operations, onboarding clients, managing accounts, preparing quotes, and ensuring accurate, timely order fulfillment.

• Must be able to complete ongoing security awareness training and comply with company policies.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans available for all employees.

• Company-funded 401k contributions.

• Comprehensive health insurance covered at no cost to employees.

• Annual BYOD (Bring Your Own Device) reimbursement up to $500.

• Paid Parental Leave.

• Open and transparent culture with 1:1 coaching, performance evaluations, and a consistent feedback mechanism.

• Unique, diverse, respectful, and high-performing colleagues you'll be excited to collaborate with!