Account Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collaborate closely with Account Executives, clients, key partners, and internal teams throughout the sales operations process.

• Establish long-lasting, trusted relationships with clients through precise and timely service.

• Act as a trusted advisor for key accounts, customer stakeholders, and executive sponsors.

• Assist in the onboarding of new clients and growth initiatives in partnership with the Sales team.

• Create timely and accurate quotes while ensuring seamless order placement and processing.

• Manage customer accounts, including negotiations of contracts and agreements.

• Work with internal and external teams to predict stocking needs and delivery timelines.

• Advocate for clients with a focus on enhancing the customer experience.

• Collaborate across departments to guarantee on-time and precise delivery of all orders.

• Appropriately escalate risks and support remediation efforts.

• Complete ongoing security awareness training and adhere to company policies.

• Identify and report security risks to the relevant Executive Leadership Team member and assist in remediation efforts.

• Execute other responsibilities as assigned.

⛳️ Requirements

• Must reside in the United States.

• Preference will be given to candidates located in the PST time zone (CA, OR, WA).

• Experienced customer-focused Account Manager.

• Excellent organizational, communication, adaptability, and relationship-building skills.

• Capability to support sales operations, onboard clients, manage accounts, prepare quotes, and ensure accurate, timely order fulfillment.

• Ability to collaborate with Account Executives, clients, key partners, and internal teams.

• Proficiency in serving as a trusted advisor to key accounts, customer stakeholders, and executive sponsors.

• Skill in generating precise quotes and ensuring efficient order placement and processing.

• Competence in managing customer accounts, including contract and agreement negotiations.

• Ability to coordinate forecasting of stocking needs and delivery schedules.

• Capacity to escalate risks and assist in remediation efforts.

• Commitment to completing ongoing security awareness training and complying with company policies.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans available for all employees.

• Company-funded 401k contributions.

• Health insurance fully covered by the employer at no cost to employees.

• Annual BYOD (Bring Your Own Device) reimbursement of up to $500.

• Paid Parental Leave.

• A transparent and candid culture featuring 1:1 coaching, performance reviews, and a consistent feedback loop.

• A quirky, diverse, respectful, and high-performing team that you will want to collaborate with to achieve greatness!