Account Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as a trusted advisor to significant accounts, customer stakeholders, and executive sponsors.

• Assist in the onboarding of new clients and drive growth initiatives in collaboration with the Sales team.

• Produce timely and accurate quotes while ensuring a seamless order placement and processing experience.

• Manage customer account activities, including negotiations of contracts and agreements.

• Collaborate with internal and external teams to anticipate stocking requirements and delivery timelines.

• Serve as an advocate for clients, concentrating on enhancing the overall customer experience.

• Work cross-functionally to guarantee the prompt and accurate delivery of all orders.

• Appropriately escalate risks and aid in remediation efforts.

• Participate in ongoing security awareness training and adhere to company policies.

• Recognize and escalate security risks to the relevant Executive Leadership Team member and actively engage in remediation initiatives.

• Carry out additional duties as required.

⛳️ Requirements

• Must reside in the United States.

• Preference will be given to candidates based in the PST time zone (CA, OR, WA).

• Experience as a customer-focused Account Manager.

• Strong skills in organization, communication, adaptability, and relationship-building.

• Capability to support sales operations, onboard clients, manage accounts, prepare quotes, and ensure accurate and timely order fulfillment.

• Ability to collaborate effectively with Account Executives, clients, key partners, and internal teams.

• Must complete ongoing security awareness training and comply with company policies.

• Proficiency in identifying and escalating security risks while contributing to remediation efforts.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans available for all employees.

• Company-funded contributions to 401k plans.

• Employer-covered health insurance at no cost.

• Annual BYOD (Bring Your Own Device) reimbursement of up to $500.

• Paid Parental Leave.

• A transparent and candid culture featuring 1:1 coaching, performance reviews, and a consistent feedback loop.

• A quirky, diverse, respectful, and high-performing team of coworkers eager to achieve greatness together!