Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as the primary liaison and interface for existing clients.

• Emphasize post-sale relationships, which include upselling/cross-selling, customer enablement, service performance, renewals, and enhancing the overall customer experience.

• Foster incremental sales and maintain current revenue through proactive engagement with customers.

• Introduce clients to product upgrades, service innovations, pricing strategies, and other advantages offered by Megaport.

• Collaborate with Direct Sales Executives and Solution Architects to manage, expand, and retain revenue among key clients.

• Cultivate relationships with senior and executive stakeholders within customer organizations.

• Create and uphold account plans that outline objectives, priorities, risks, stakeholders, and growth opportunities.

• Lead strategic customer interactions, business reviews, and success planning sessions.

• Promote the adoption and awareness of Megaport's products, services, and partner ecosystem.

• Oversee renewals, proactively identify risks, and maximize retention and customer lifetime value.

• Act as a trusted advisor throughout the onboarding, renewal, and expansion processes.

• Identify opportunities for upselling, cross-selling, and exploring new markets.

• Represent customer interests internally and facilitate the resolution of commercial issues.

• Monitor customer sentiment, account health, risks, and pipeline activities in Salesforce.

• Maintain knowledge of products and position Megaport solutions within customers' technological landscapes.

• Support revenue growth initiatives in collaboration with Sales and Marketing.

• Work alongside Finance, Operations, and other cross-functional teams to address service-related challenges.

• Enhance customer experience and internal processes by leveraging customer feedback and commercial insights.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Strategic Account Management, Account Management, or similar roles within the enterprise software, internet, cloud, or telecommunications industries.

• Experience managing high-value or strategically significant clients in a high-touch environment.

• Strong commercial insight and the ability to influence revenue results through a consultative, value-oriented sales methodology.

• Proven track record in driving retention, adoption, upselling, and cross-selling within existing customer accounts.

• Excellent relationship-building abilities, with the confidence to engage with senior and executive stakeholders.

• Demonstrated capability in identifying customer pain points and proposing relevant solutions that deliver measurable value.

• Proven aptitude for excelling in fast-paced, technical environments with changing priorities.

• Exceptional verbal and written communication skills, with the ability to collaborate effectively across global teams and clients.

• Proficient in using CRM systems like Salesforce (SFDC) for maintaining account records, opportunity pipelines, forecasting, and reporting.

• A solid understanding of cloud, networking, and virtualized computing environments in the enterprise sector is highly desirable.

• Must be fluent in both French and English, and comfortable presenting to customers and internal stakeholders in both languages.

🏝️ Benefits

• Flexible working environments

• Birthday Leave

• Generous study and training allowance + 5 days paid study leave

• Creative, fun, and contemporary workspaces

• Motivated team of industry experts and new talent

• Celebrated success with ‘Legend’ and ‘Kudos’ Awards

• Health and wellness program