Account Manager

This is a fully remote position, open to applicants in Philippines, +2 more states.

📋 Description

• Develop and nurture strong relationships with assigned corporate clients, current customers, and regular guests

• Act as the main point of contact, ensuring timely and professional communication

• Gain insight into client needs, preferences, travel behaviors, and accommodation requirements

• Follow up with existing clients to promote repeat bookings and foster long-term relationships

• Recognize upselling and cross-selling opportunities within current accounts

• Monitor account activity to enhance revenue and increase booking frequency

• Prepare tailored accommodation options and proposals

• Collaborate with Reservations, Revenue Management, Guest Experience, and Operations teams

• Follow up on inquiries, requests, and pending opportunities until they are resolved or converted into bookings

• Manage client information and opportunities within HubSpot CRM

• Maintain precise account records and documentation of clients

• Track client satisfaction and address any concerns or potential issues

• Assist in resolving complaints and coordinate internal escalations

• Formulate customer-retention strategies to boost repeat business

• Engage regularly with key accounts via email, phone, and virtual meetings

• Strengthen relationships with existing corporate clients and introduce additional properties or accommodation solutions

• Monitor account performance, bookings, revenue prospects, and customer engagement

• Collaborate with Sales and Business Development on newly acquired accounts

• Achieve monthly goals for account management, retention, bookings, and revenue

• Provide insights on client needs, market trends, and enhancements to customer experience

⛳️ Requirements

• Proficient in English, both spoken and written

• Over 3 years of experience in Account Management, Customer Success, Hospitality, Sales, or a related field

• Intermediate to advanced experience in managing client relationships and existing accounts

• Experience with corporate clients, business travelers, or hospitality customers is strongly preferred

• Solid understanding of customer retention, relationship management, and upselling

• Familiarity with CRM platforms; HubSpot is highly preferred

• Excellent communication, negotiation, and relationship-building abilities

• Strong follow-up and organizational skills

• Capability to manage multiple accounts, priorities, and client requests concurrently

• Strong commercial insight and ability to pinpoint revenue opportunities

• Proactive and solution-focused approach to customer service

• Comfortable interacting with clients via phone, email, and video calls

• Self-driven and able to work independently in a remote setting

• Experience collaborating with international teams is a plus

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and career advancement

• Flexible work environment and remote work options

• Comprehensive health and wellness benefits

• Employee discounts and perks within the hospitality industry