Account Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee a customer outreach initiative that includes phone calls and emails to cultivate and sustain external customer relationships while providing ongoing account support.

• Collaborate with current customers to enhance brand visibility and boost usage and expenditures.

• Leverage both client-supplied and self-directed training materials to maintain up-to-date product knowledge.

• Employ data to manage, assess, and report on the sales pipeline to the manager weekly, including forecasts and strategies to meet targets.

• Achieve daily, weekly, monthly, and quarterly performance objectives.

• Document customer interactions and engagement within the CRM system.

• Foster and maintain relationships with the internal MarketStar team as well as external client counterparts.

• Organize and conduct monthly, quarterly, and annual performance evaluations with MarketStar peers and leadership.

• Utilize data to inform planning and achieve success.

• Deliver insights on customer sentiment, both internal and external, including product feedback and significant industry insights.

• Carry out other relevant duties as assigned.

⛳️ Requirements

• Excellent organizational abilities in time and project management.

• Proficient in Microsoft Office and/or Google Suites.

• Proven capability to establish and nurture relationships.

• Strong written and verbal communication skills for presentations.

• Experience in setting and surpassing sales objectives.

• Capable of multitasking, effective time management, and adapting to changing conditions.

• Ability to analyze and interpret data to formulate and execute strategic plans is preferred.

• Previous experience in account management or a background in sales or technology is advantageous.

🏝️ Benefits

• Structured learning and career advancement programs.

• Mental health support program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching.

• Hardship loan assistance program.

• Access to a financial wellness advisor.

• Comprehensive healthcare benefits, including medical, dental, and vision coverage.