Account Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee a customer outreach initiative that involves calls and emails to cultivate and sustain external customer relationships, ensuring ongoing account support.

• Collaborate with current customers to enhance brand visibility and boost usage and expenditure.

• Utilize both client-supplied and self-directed training materials to remain informed about product offerings.

• Leverage data to manage, evaluate, and report on the sales pipeline to the manager on a weekly basis, including forecasts and strategies to meet objectives.

• Achieve daily, weekly, monthly, and quarterly performance targets.

• Document customer interactions and engagements within the CRM system.

• Develop and maintain relationships with both the internal MarketStar team and external client counterparts.

• Organize and conduct regularly scheduled performance reviews on a monthly, quarterly, and yearly basis with internal MarketStar colleagues and leadership.

• Use data analytics to inform planning and drive success.

• Provide insights into customer sentiment, encompassing product feedback and significant industry insights, to both internal and external stakeholders.

• Carry out additional relevant tasks as assigned.

⛳️ Requirements

• Excellent organizational skills in time and project management.

• Proficient in Microsoft Office and/or Google Suites.

• Proven ability to nurture and develop relationships.

• Strong skills in written and verbal communication and presentation.

• Experience in setting and surpassing sales objectives.

• Capable of multitasking, managing time efficiently, and adapting to changes.

• Ability to analyze and interpret data to formulate and execute strategic plans is preferred.

• Prior experience in account management or background in sales or technology is preferred.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health support program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching program.

• Hardship loan program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage, including medical, dental, and vision.