Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive sales growth within a designated territory while building long-lasting relationships with a client portfolio.

• Serve as an advocate for clients and liaise with internal teams to ensure the delivery of high-quality products.

• Enhance sales and gross profit through relationship-based selling techniques with both existing and prospective customers.

• Generate profitable sales and foster customer loyalty by offering value-added services.

• Strengthen customer loyalty and retention through daily outbound calls and in-person visits.

• Develop relationships with current customers, assess their needs, and present Marketlab solutions accordingly.

• Aim to capture a larger share of customers’ annual spending on consumable goods.

• Actively engage customers about Marketlab services, products, samples, sourcing, and quotes.

• Collaborate with product development and purchasing teams to source requested products and ensure pricing, availability, and discount terms are secured.

• Prepare and deliver quotations in line with profit-margin guidelines; follow up to close sales.

• Reach out to targeted customers to understand their needs and position Marketlab as a preferred supplier.

• Input and maintain accurate customer information in the CRM database.

• Address and resolve any established customer account issues and respond to inquiries about account activity and products.

• Collaborate cross-functionally with Marketing, Product Management, Customer Experience, and other teams.

• Keep management informed about market conditions, competitive landscapes, industry insights, and customer feedback.

• Propose suggestions for improving effectiveness.

• Share industry insights and customer feedback with the Marketing team and assist in implementing marketing campaigns.

⛳️ Requirements

• A Bachelor’s degree in Sales, Marketing, Business, or a related field in Healthcare is preferred, or equivalent experience.

• A minimum of five years of sales experience is required.

• Inside sales experience is preferred.

• Experience in healthcare sales or hospital procurement is preferred.

• Familiarity with selling consumable products in business-to-business contexts is preferred.

• Proven track record in relationship building, sales skills, customer loyalty, and achieving goals despite challenges.

• Energetic, self-motivated, and enthusiastic about expanding the company and increasing market share.

• Proficient in Microsoft Office and/or Google Workspace.

• Comfortable navigating customer relationship management databases.

• Willingness to travel as necessary for on-site customer meetings.

• Travel requirements can range from 10% to 70%, depending on territory and customer needs.

🏝️ Benefits

• Exceptional products, operational excellence, and outstanding technical and customer support.

• Access to product knowledge, market segment insights, and sales skill training and studies.

• Flexible remote work arrangement.