Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee day-to-day account management from initiation to completion of client projects.

• Act as the primary point of contact for clients.

• Facilitate and monitor project progress and financial deliverables.

• Convey client needs and expectations to project team members.

• Ensure project timelines are established and proactively identify and resolve potential issues.

• Prepare for and lead both internal and client status meetings, including the necessary meeting materials.

• Ensure adherence to client-specific standard operating procedures and requirements.

• Notify internal teams regarding resourcing requirements.

• Draft scopes of work and budgets following client guidance.

• Oversee and adhere to approved budgets.

• Communicate budget changes to clients promptly.

• Maintain precise financial spreadsheets.

• Process invoices and accruals in accordance with both internal and client SOPs.

• Prepare for and take responsibility for outcomes from monthly revenue and forecasting meetings.

• Keep accurate records in client publication technology systems.

• Provide project status updates and reports requested by clients.

• Collaborate proactively with the publication technology team to enhance the utilization of publication technology resources.

⛳️ Requirements

• Bachelor’s degree.

• Minimum of 4 years of account management experience in the pharmaceutical or healthcare sectors.

• Required experience with publication projects.

• Preferred certification as a Medical Publications Professional through the ISMPP credentialing program.

• Willingness to travel as necessary.

• Exceptional project management abilities, including organization, prioritization, and delegation skills.

• Proven understanding of the clinical development process and strategic communication planning.

• Strong financial acumen.

🏝️ Benefits

• Competitive salary.

• Options for medical, dental, and vision insurance.

• 401(k) plan with employer matching contributions.

• Generous annual paid time off.

• 10 paid holidays each year.

• Employee Assistance Program.

• Company-sponsored short-term and long-term disability coverage.

• Flexible spending accounts for health and dependent care expenses.

• Comprehensive health care, vision, dental, 401(k), PTO, and sick leave benefits.