Account Manager

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Oversee relationships between client groups and brokers.

• Deliver reports to client groups and engage in discussions regarding reporting metrics.

• Supervise claim-related issues, funding, reinsurance, and service concerns.

• Collaborate with clients and brokers to address ongoing challenges.

• Assist Account Executive teams with the implementation of new business and renewal tasks.

• Clearly convey the LEA value proposition to both clients and brokers.

• Recognize potential new sales opportunities within current groups.

• Communicate with clients regarding significant claim situations and company oversight/management.

• Address group-level claims, funding, and eligibility issues by utilizing appropriate resources.

• Keep leadership updated on group issues and their resolutions.

• Meet clients in person when necessary and conduct regular phone or virtual check-ins.

• Respond to phone calls and emails within one business day.

• Generate meeting summaries that document client interactions, key takeaways, and issue-resolution timelines.

• Support special projects, including sales RFP requests.

• Assist in the preparation of weekly, monthly, and quarterly specialty plan analysis reports.

⛳️ Requirements

• Bachelor’s degree in business administration, accounting, finance, or a related field, or equivalent experience.

• 2+ years of experience as an Account Manager or Account Executive in a healthcare insurance role.

• Expertise in managing third-party and self-insured client relationships.

• Familiarity with medical, dental, life, reimbursement accounts, ancillary products, and stop-loss insurance.

• Producer license in the state of employment; Life Agent license preferred.

• Knowledge of employee benefits plans, regulations, administration, Health Care Reform, and the American Rescue Plan Act.

• Experience with benefit administration platforms, such as Javelina, is preferred.

• Understanding of medical terminology and ICD-9/ICD-10 diagnosis codes is beneficial.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Exceptional keyboard and computer navigation skills, with the ability to learn new programs quickly.

• Clear and professional communication skills with both internal and external customers.

• Ability to work effectively within a team and collaborate with colleagues.

• Strong attention to detail, judgment, problem-solving, analytical skills, confidentiality, organization, adaptability, and follow-through.

• Regular and predictable attendance is required.

• Willingness to travel occasionally between offices.

• Capability to perform computer-based work while seated for the entirety of the shift.

• Ability to lift and/or move up to 10 pounds occasionally.

🏝️ Benefits

• Salary range of $65,000-$85,000 per year.

• Reasonable accommodations available for individuals with disabilities.

• Occasional travel required between offices.