Account Manager

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Engage, support, and retain a portfolio of around 30–40 clients.

• Comprehend customer strategies and requirements and provide assistance to help them reach their objectives.

• Spearhead customer success and retention initiatives.

• Identify and address retention risks in collaboration with AM Leadership.

• Become an expert in our product and assist clients with marketing strategies, utilization reports, and product features and updates.

• Work in tandem with customer operations, implementation, Customer Success, Product, Marketing, and other departments.

• Cultivate strong customer relationships and lead strategic discussions.

• Offer consultative advice on product usage and pricing.

• Enhance customer retention through single- or multi-year agreements.

• Identify product benefits and marketing insights to share with Jellyvision.

• Monitor customer progress towards goals using Salesforce, Google Office Suite, Slack, and other tools.

• Relay opportunities and risks to the manager.

• Provide professional customer support that reflects Jellyvision’s culture.

• Ensure customer satisfaction and support revenue retention through proactive renewals.

⛳️ Requirements

• A minimum of 2 years of experience in quota-carrying Account Management or Customer Success roles.

• Proven experience in demonstrating, pitching, and selling B2B SaaS products.

• A successful track record in achieving revenue or customer retention targets.

• Proficiency with Salesforce, Google Office Suite, Slack, and similar tools.

• Experience in the HR or Benefits sector is advantageous, but not mandatory.

🏝️ Benefits

• Base salary plus commission compensation.

• Eligibility for remote work from specified U.S. states.

• Access to the Chicago-based headquarters for local employees or visitors.

• A diverse and inclusive workplace environment.

• Collaboration with teams in Customer Success, Product, Marketing, customer operations, and implementation.

• Comprehensive benefits are offered; further details are available on the careers page.