Account Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Establish trusted relationships with international clients and provide an outstanding customer experience.

• Act as a primary point of contact for customers.

• Comprehend customer needs effectively.

• Handle customer inquiries and escalations efficiently.

• Collect and analyze customer feedback.

• Collaborate with internal teams to ensure timely resolution of issues.

• Facilitate discussions with both technical and non-technical stakeholders on behalf of customers.

⛳️ Requirements

• Over 4 years of experience in Customer Support, Customer Success, Account Management, Client Services, or a related customer-facing role.

• Proven hands-on experience in Customer Support, including managing inquiries, follow-ups, issues, and escalations.

• Prior experience working with U.S. clients.

• Demonstrated ability to build and maintain relationships with B2B customers while serving as a reliable point of contact.

• Proficient at managing challenging customer conversations and escalations in a professional and solution-focused manner.

• Skilled in identifying customer needs and conveying them clearly to internal product, technical, or business teams.

• Strong sense of ownership with a commitment to tracking customer requests and issues until resolved.

• Capable of managing multiple customers, conversations, priorities, and follow-ups at the same time.

• Excellent organizational abilities and keen attention to detail.

• Familiarity with CRM, ticketing, customer support, or account management tools.

• Exceptional communication and interpersonal skills, with the confidence to lead customer discussions and engage with various stakeholders.

• Strong soft skills, including empathy, active listening, patience, adaptability, professionalism, and conflict resolution.

• Ability to work independently while effectively collaborating with distributed teams in a remote setting.

• Proficient in English communication — minimum C1 level proficiency.

• Applications and CVs must be submitted in English (mandatory).

• Must be based in Latin America.

🏝️ Benefits

• Opportunity for remote work.

• Flexible working hours.

• Engage with international clients.

• Competitive USD compensation.

• Paid holidays and vacation time.

• Paid family and sick leave.

• English language classes.

• Educational and wellness bonuses.

• Well-defined career pathway with regular salary evaluations.

• Focus on personal development and mentorship.