Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the key daily contact and dependable partner for assigned accounts.

• Conduct client calls with assurance, structure, and clear follow-up actions.

• Oversee ongoing communication with clients.

• Develop an in-depth understanding of client priorities, stakeholders, and internal dynamics.

• Foster robust relationships through proactive engagement.

• Lead post-project follow-up discussions and actively pursue subsequent engagements.

• Spot upsell, cross-sell, and expansion opportunities within existing accounts.

• Establish new relationships with stakeholders, teams, and business units within client organizations.

• Collaborate with Account Directors and Client Pod Leads on account planning, expansion strategies, and pipeline development.

• Contribute to pipeline management and account growth objectives.

• Provide client-facing oversight for programs while sharing project management duties with Integrated Producers.

• Stay updated on timelines, scope, and interdependencies.

• Serve as an escalation point for risks, changes, or issues.

• Work with Integrated Producers to align client intentions with delivery outcomes.

• Engage with Strategy, Content, and Creative teams to shape campaign and program strategies.

• Utilize performance data, research, and client feedback to guide recommendations.

• Assist in creating and maintaining briefs, feedback summaries, recap notes, and other documentation.

• Evaluate deliverables at key milestones to ensure alignment and quality.

• Organize internal alignment calls and ensure proper documentation and follow-up.

• Leverage AI-powered tools and workflows to enhance account planning, insight gathering, and operational efficiency.

• Remain updated on industry trends, emerging platforms, and evolving B2B best practices.

• Propose ideas to help Intercept and its clients operate more efficiently.

⛳️ Requirements

• A minimum of 4–5+ years of experience in a client-facing role within a marketing agency or client-side setting.

• Proven experience in managing and enhancing client relationships beyond mere servicing.

• Familiarity with B2B marketing, enterprise technology, or complex buyer situations is a valuable asset.

• Comfortable initiating commercial discussions and advancing opportunities.

• Excellent written and verbal communication skills with senior client stakeholders.

• Highly organized, adaptable, and efficient in fast-paced, multi-account environments.

• Confident collaborator with the ability to work across strategy, creative, content, and delivery teams.

• Strong critical thinking and problem-solving abilities.

• Demonstrated proficiency with AI-powered tools and contemporary digital workflows.

• Skilled in Microsoft Office and adept in collaborative, remote-first work settings.

• A university degree in Marketing, Business, Communications, or equivalent experience is preferred.

• Bilingualism (English/French) is advantageous but not mandatory.

🏝️ Benefits

• Fully remote workplace.

• Certified Great Place to Work environment.

• Collaborative and innovative work atmosphere.

• Custom-built AI teammates and AI-powered tools to assist employees.

• Hybrid human + AI work model.

• Flexible work arrangements.