Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusted-advisor relationships with CPG clients and agency partners.

• Collaborate with Sales to comprehend advertiser business goals and formulate long-term growth strategies on Instacart.

• Examine campaign data and marketplace insights to propose investment and optimization strategies.

• Oversee gap-to-goal across various business units.

• Propel advertiser growth through optimization and upsell recommendations across Instacart advertising products.

• Articulate advertising products, craft compelling narratives, and address objections with numerous stakeholders.

• Take ownership of the vision and content for regular client discussions and quarterly business reviews.

• Resolve campaign and partner challenges with minimal guidance.

• Provide targeted advertiser feedback to internal teams to influence product enhancements and process improvements.

• Disseminate best practices across category and Advertiser Success teams, leading projects that strengthen capabilities.

⛳️ Requirements

• Bachelor's degree in business, advertising, commerce, digital marketing, or a similar discipline, or equivalent practical experience.

• Over 4 years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field.

• Proven experience in building and nurturing strong client relationships in an external-facing position.

• Skilled in analyzing campaign or business performance data and converting insights into clear recommendations and client-facing narratives.

• Proficiency in Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides).

• Capability to independently manage multiple priorities and deliver high-quality work in a dynamic, fast-paced environment.

• Excellent written and verbal communication skills, including the ability to confidently present to advertisers, agencies, and internal stakeholders.

• Preferred: Familiarity with Salesforce and Tableau; knowledge of Mode.

• Preferred: Understanding of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce; experience in full-funnel media strategy and campaign optimization.

• Preferred: Background in managing business reviews, quota-related planning, upsell opportunities, or growth strategies across various business units.

• Preferred: Attention to detail, strong organizational skills, creative problem-solving abilities, and the capacity to influence product or operational improvements.

🏝️ Benefits

• Sales Incentive Plan with cash variable incentive target based on individual sales performance.

• Equity grant for new hires.

• Annual equity refresh grants.

• Flexible work location through Instacart's Flex First approach, allowing for work from home, the office, or coffee shops.

• Regular in-person events.

• Competitive market compensation and benefits.