Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the client relationship throughout all phases of fulfillment.

• Act as the main point of contact between internal stakeholders at USN and clients.

• Cultivate, enhance, and renew client relationships to promote retention, satisfaction, and business expansion.

• Collaborate with Sales on generating leads, business development, and client outreach initiatives.

• Keep and relay updates on negotiations, staffing grid adjustments, and client information related to strikes.

• Assist clients through various engagement phases, encourage service adoption, identify risks, and build relationships.

• Work alongside Legal on contract execution and adherence to compliance standards.

• Partner with FP&A on invoicing, reconciliation, and financial flows.

• Maintain client records, interaction logs, contract information, and renewal or milestone dates within ATS and CRM systems.

• Prepare management reports focusing on strike contracts, client activities, and operational performance metrics.

• Conduct client presentations via video platforms in preparation for strikes.

• Identify unionized healthcare facilities and upcoming labor agreements to facilitate business development and market growth.

• Provide support for onsite strike operations and client engagement activities as necessary.

⛳️ Requirements

• An Associate’s Degree is required; a Bachelor’s degree is preferred.

• A minimum of 5 years in client services, account management, or sales experience.

• Experience in healthcare staffing or labor disruption is preferred.

• Capability to present confidently to diverse audiences in virtual environments using camera and screen sharing.

• Outstanding verbal and written communication skills.

• Ability to coordinate and lead calls with clients effectively.

• High interpersonal skills for handling sensitive and confidential matters.

• Excellent organizational and time management abilities.

• Strong decision-making capability and the ability to interpret written procedures and policies.

• Good prioritization and multitasking skills.

• Ability to thrive in a fast-paced environment.

• Commitment to the organization’s core values: Integrity, Compassion, and Excellence.

• Proficient in coordinating, communicating, and resolving issues across departments or functional areas.

• Skillful in developing and maintaining business relationships.

• Ability to stay calm and professional under high-stress situations.

• Capable of functioning effectively in a team environment while ensuring confidentiality.

• Flexible and adaptable, with the ability to modify schedules and tasks as necessary.

• Sufficient sensory, manual dexterity, visual acuity, and hearing ability to communicate and operate office equipment.

• Capable of sitting for extended periods and occasionally standing, walking, carrying items, climbing, reaching, and lifting up to 10 lbs.

• Willingness to travel for client visits or job-related actions as required.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• FSA/HSA options.

• Company-paid life insurance.

• 401K plan with discretionary matching contributions.

• Paid time off.

• Paid parental leave.

• Tuition reimbursement.