Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Cultivate and maintain relationships with key clients in Australia and the APAC region.

• Define, oversee, and surpass client expectations throughout the delivery lifecycle.

• Lead executive client meetings, quarterly business reviews (QBRs), and strategic planning sessions.

• Manage escalations and facilitate resolutions with delivery teams and leadership.

• Responsible for retention and renewal results across a designated portfolio.

• Identify and secure opportunities for growth, including new work streams and expanded scope.

• Monitor financial performance, recovery rates, scope modifications, and commercial risks.

• Collaborate with SEO, PPC, Analytics, and Data teams to develop strategies and ensure alignment in delivery.

• Oversee delivery across major accounts, ensuring adherence to SOWs, timelines, and reporting requirements.

• Act as the second-in-command to the Head of Client Services when appropriate.

• Assist in strategic planning and decision-making processes.

• Provide coaching and mentorship to junior Account Managers.

• Achieve client retention, satisfaction, account growth, strong financial performance, and robust senior stakeholder relationships.

⛳️ Requirements

• A minimum of 4 years of experience in professional client relationship management.

• Senior Account Management experience within a marketing agency; agency experience is essential.

• Strong understanding of digital marketing, encompassing SEO and PPC.

• Proven experience in leading client meetings, deep-dive discussions, and work-in-progress updates.

• Capability to manage 5 to 10 large projects concurrently over a period of 3 or more months.

• Strong skills in problem-solving and risk mitigation.

• Exceptional communication, coaching, and stakeholder management abilities.

• Must reside and work in Australia with an Australian tax number for full-time employment; candidates located outside Australia without an Australian tax registration number will be engaged as contractors.

• Must be located within targeted APAC time zones/locations within ±3 hours of Sydney time.

🏝️ Benefits

• Fully remote working environment.

• Emphasis on work-life balance and sustainable organizational growth.

• An integrated approach to work and life.

• Opportunity to collaborate with digital specialists regardless of geographical location.

• Fixed-term employment for individuals living and working in Australia with an Australian tax number, or contractor agreements for candidates outside Australia without an Australian tax registration number.