Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the expansion initiatives for existing customers throughout their lifecycle.

• Cultivate and sustain strong customer relationships.

• Recognize upsell and cross-sell opportunities within designated customer accounts.

• Achieve and surpass upsell and cross-sell Annual Recurring Revenue (ARR) targets.

• Collaborate with Customer Success Managers to guarantee customer success and satisfaction.

• Manage and foster customer expansion through the adoption of best practices and customer assessments.

• Articulate customer success stories and best practices convincingly.

• Gain in-depth knowledge of the value drivers associated with Incident IQ offerings.

• Work alongside internal teams to enhance customer expansion, satisfaction, and retention.

• Report on target account activity, performance, and forecasts to leadership on a weekly, monthly, and quarterly basis.

• Organize, prioritize, and prepare sales activities effectively.

• Coordinate customer communications in collaboration with the Customer Success team.

• Create ad hoc reports for various internal departments.

⛳️ Requirements

• A four (4) year college degree or equivalent experience.

• A minimum of 2 years of experience in account management or customer relationship development.

• Outstanding written and verbal communication skills, with the ability to make complex technology understandable.

• Strong presentation skills with a persuasive and engaging style.

• Highly organized with process-oriented work habits.

• Capability to work independently as well as collaboratively in a team environment within a competitive market.

• Proficient in Salesforce, Microsoft Office, Google Suite, etc.

• Experience in SaaS sales targeting the K12 market is highly preferred.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Focus on whole-person growth and opportunities for personal and professional development.

• A dynamic and collaborative workplace environment.

• Support for work/life balance.

• Office located in downtown Atlanta and at Halcyon in Alpharetta.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• Life insurance benefits.

• 401k matching program.

• Paid time off (PTO).