Account Manager

This is a fully remote position, open to applicants in Mexico, +2 more countries.

📋 Description

• Serve as the primary point of contact for clients, managing relationships throughout the duration of a project.

• Oversee the creation of engaging proposals.

• Analyze client requirements to ensure satisfaction by providing suitable solutions and quotes.

• Manage budgeting, proposal writing, client relationship oversight, and timeline planning.

• Collaborate with internal teams and external stakeholders.

• Independently process requests utilizing standard tools and quality procedures.

• Guarantee the delivery of final products at the anticipated quality standards within established timelines.

• Conduct administrative follow-ups on projects from initiation to completion.

⛳️ Requirements

• A Bachelor's degree in a relevant field.

• At least 3 years of experience in client services and account management.

• Familiarity with the translation industry and experience in Linguistic Validation, eCOA (electronic translations development), or COA (paper translation development).

• Proficient in MS Office Suite.

• Exceptional customer service abilities, including clear communication with clients and effective resolution of issues or complaints.

• Experience in clinical outcomes assessments and/or knowledge of linguistic validation is advantageous.

• Detail-oriented with strong organizational skills and a process-driven approach.

• A collaborative team player who is self-motivated and comfortable working independently.

• Proven ability to manage multiple diverse tasks simultaneously and independently.

• Capability to ensure the delivery of final products at the expected quality level within set timelines.

• Responsible for the administrative follow-up of projects from launch to completion.

• Must have the legal right to work in the country where the position is located.

🏝️ Benefits

• Competitive base salary along with performance-related incentives.

• Health and wellness programs, which may include medical, dental, and vision coverage.

• Retirement and pension plans.

• Life insurance and disability coverage.

• Employee assistance programs and wellness resources.

• Opportunities for learning and development through structured training and career advancement pathways.