Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of enterprise accounts along with renewal and expansion objectives.

• Establish trusted relationships with leaders in risk, compliance, legal, security, and AI.

• Conduct account planning, quarterly business reviews, and negotiations for renewals.

• Identify and secure upsell and cross-sell opportunities.

• Collaborate with Pre-Sales and Field Deployment Engineers for demonstrations, pilot programs, and rollouts.

• Recognize churn risks and work with Product and Engineering to address customer concerns.

• Accurately forecast renewals and expansion.

• Maintain up-to-date records in the CRM system.

• Collaborate closely with team members across the UK, US, India, and Brazil.

⛳️ Requirements

• Minimum of 5 years of experience in account management, customer success, or sales within B2B SaaS, preferably with enterprise clients.

• Proven history of achieving renewal and expansion goals.

• Experience in managing relationships with multiple stakeholders and conducting commercial negotiations.

• Excellent proficiency in English and Portuguese; Spanish is advantageous.

• Organized and proactive approach to account management.

• Familiarity with CRM tools is essential.

• Genuine interest in enterprise buyers and subjects related to risk, compliance, technology, and AI.

• Background in AI, data, security, or GRC software.

• Experience managing accounts within financial services, insurance, or other regulated sectors.

• Knowledge of AI governance frameworks such as the EU AI Act, NIST AI RMF, or Brazil's proposed AI regulations.

🏝️ Benefits

• Commission linked to retention and expansion efforts.

• Inclusion of stock options.

• Flexible remote or hybrid working arrangements.

• Opportunity for travel to customer meetings as required.