Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Become an expert on GovDash’s platform regarding capture, proposal development, and contract management workflows.

• Transition newly converted accounts from Onboarding and establish relationships with daily users and executive sponsors.

• Take ownership of renewals, identify risks early, and communicate value prior to renewal dates.

• Recognize and close expansion opportunities as teams, use cases, and contract volumes increase.

• Monitor user adoption and deliver account-level training for new users, workflow modifications, and new features.

• Promote upselling of credits and new modules.

• Conduct multiple daily customer sessions via Microsoft Teams to train customers, manage live workflows, assist with migrations, and address inquiries.

• Organize regular business reviews aligned with customer success criteria.

• Relay customer feedback and issues to product and engineering teams and manage support tickets.

• Keep precise CRM records.

⛳️ Requirements

• 2+ years of experience in account management, customer success, or another post-sale role at a software company, or equivalent experience in a customer-facing role.

• 2+ years of experience in proposal development and capture.

• Proven history of managing renewals and identifying expansion opportunities within an existing client portfolio.

• Knowledge of government contracting, GovDash products, and the challenges they address for customers.

• Strong analytical skills with the ability to interpret usage data to assess account health and develop action plans.

• Excellent communication and interpersonal skills with the capability to simplify complex concepts.

• Ability to work independently in a dynamic environment with frequent context switching, multiple customer accounts, and prioritization.

• Outstanding organizational skills.

• Previous experience in startups, familiarity with AI or SaaS, prior GovCon experience, and hands-on experience with AI workflow automation are advantageous.

🏝️ Benefits

• Performance-based commission plan.

• Equity in a rapidly growing startup.

• Health, dental, and vision insurance.

• 401K with company matching.

• Paid time off and holidays.

• A collaborative and supportive team culture.

• Flexible remote work options.