Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Manage comprehensive relationships for a portfolio of around 40 high-value annual subscription clients generating over $1M in annual revenue.

• Facilitate structured weekly meetings with stakeholders to ensure alignment, monitor progress, and foster trust within the organization.

• Collaborate with internal operations to guarantee that service delivery objectives and grant milestones are consistently achieved.

• Identify, propose, and secure opportunities for portfolio expansion to enhance Net New ARR.

• Promote custom projects and broaden scopes of work tailored to client operational requirements.

• Introduce and promote Government and Federal grant opportunities.

• Advance customer development through structured interviews and qualitative feedback during weekly engagements.

• Reveal market needs and work alongside product leadership to create and validate new solutions, including impact reporting tools.

⛳️ Requirements

• 3–5+ years of experience in Account Management, Enterprise Customer Success, or Sales overseeing high-touch, high-ARR customer portfolios.

• Proven track record of meeting or surpassing net revenue expansion targets.

• Proficient in conducting discovery sessions, articulating ROI, and guiding clients towards expanded solution offerings, including Government/Federal grants.

• Established ability in customer development, product feedback mechanisms, and uncovering new commercial opportunities from regular client discussions.

• Work authorization or sponsorship status must be clarified for the country of residence.

• Experience in a startup or scale-up environment is requested in the application form.

🏝️ Benefits

• Salary reviews and stock options that contribute to our growth and allow you to share in the company’s success.

• Goodstack’s Workplace Giving initiative.

• Private Health Insurance coverage.

• Complimentary lunch provided by Goodstack every Tuesday.

• $300 annual budget to enhance your well-being.

• $1,200 annual budget dedicated to learning and development.

• Access to the Goodstack library.

• Paid time off to volunteer for non-profit organizations.

• Paid days off to attend conferences.

• Enjoy a paid day off on your birthday!

• 25 days of annual leave, in addition to paid public holidays.

• Paid sick leave benefits.

• Paid wellness leave available.

• Flexible working hours to suit your lifestyle.

• Work-from-home budget provided upon joining.

• Ecologi Carbon Offsetting initiatives to support environmental sustainability.