Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership, manage, and expand a designated portfolio of AtoB customers, acting as the primary liaison and trusted advisor.

• Develop a comprehensive understanding of each customer's fleet, business requirements, spending habits, and opportunities for growth.

• Enhance customer adoption and engagement by boosting card activation, utilization, fuel and non-fuel expenditure, and overall usage of the AtoB platform.

• Identify opportunities for upselling and cross-selling additional AtoB products and solutions, including Credit, Capital, and Digital Wallet.

• Monitor account performance to uncover growth opportunities, assess declining engagement, evaluate churn risks, payment issues, and other changes impacting account health.

• Create and implement retention strategies for customers at risk of disengagement.

• Leverage customer and account data to prioritize outreach, measure the value provided, and drive Contribution Margin growth.

• Collaborate with Credit, Risk, Support, Operations, and Product teams to resolve customer issues and facilitate responsible account growth.

• Keep accurate CRM records, conduct account health assessments, document opportunities, and track follow-up actions.

• Meet or surpass assigned targets for retention, growth, and Contribution Margin.

⛳️ Requirements

• A minimum of 5 years of experience in Account Management, Customer Success, or relationship-based sales supporting customers in the US or UK.

• Demonstrated ability to manage and grow an existing portfolio of customers.

• Skill in identifying upsell, cross-sell, retention, and customer growth opportunities.

• Proficient in utilizing customer and performance data to recognize risks, prioritize opportunities, and inform decision-making.

• Exceptional communication, relationship-building, negotiation, and problem-solving abilities.

• Commercially oriented, balancing customer outcomes with revenue growth objectives.

• Self-driven and results-focused, capable of managing multiple customer relationships in a fast-paced environment.

• Familiarity with CRM systems, customer engagement, and sales tools like Salesforce or Salesloft is advantageous.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.