Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of a portfolio of enterprise accounts, overseeing the post-sale lifecycle that encompasses QBRs, renewals, and expansions.

• Establish and nurture multi-threaded relationships with economic buyers, executives, and champions.

• Identify opportunities for upselling and cross-selling, aiming to drive net revenue retention to exceed 120%.

• Collaborate with Customer Success Managers to monitor product adoption, time-to-value, health scores, and ensure gross revenue retention remains above 93%.

• Conduct executive business reviews, translating platform data into actionable insights for C-suite stakeholders.

• Accurately forecast renewal and expansion revenue on a monthly and quarterly basis within Salesforce.

• Communicate customer feedback, risks, and opportunities to Product and Leadership teams.

• Navigate intricate contract negotiations and procurement cycles involving legal and finance stakeholders.

• Work in partnership with Sales, Customer Success, and Product teams to ensure measurable customer impact and foster long-term account growth.

⛳️ Requirements

• At least 6 years of experience in Account Management, Sales, or a quota-carrying position within B2B SaaS.

• Proven history of achieving or surpassing GRR, NRR, upsell, and renewal targets for enterprise accounts with an ACV of $100K or more.

• Strong executive presence, comfortable engaging with VP and C-level stakeholders in strategic discussions.

• Experience managing complex accounts with multiple stakeholders and extended sales cycles.

• Exceptional written and verbal communication skills, with the ability to establish trusted advisor relationships.

• Strong commercial acumen, capable of constructing ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, ideally within the Salesforce ecosystem.

• Solid understanding of Salesforce concepts (Admin, DevOps, or development lifecycle preferred).

• Experience with Salesforce DevOps tools or release management processes.

• Knowledge of CI/CD, version control, or agile development practices.

• Background experience working with enterprise customers.

• Salesforce certifications such as Admin, Platform App Builder, etc.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote working options.

• Opportunities for professional development and career advancement.

• Generous vacation and paid time off policies.