Account Manager

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Manage a portfolio of current accounts while aiming for both growth and retention targets.

• Establish strong connections with key decision-makers and daily users within each clinic or provider group.

• Understand the goals and workflows of each account, proactively identifying ways to enhance platform value.

• Recognize and secure expansion opportunities from the initial discussion through to the signed agreement.

• Create proposals, pricing structures, and business cases that highlight the value of expansion.

• Conduct regular account reviews and renewals, ensuring ongoing customer engagement.

• Collaborate with Customer Success, Product, and Revenue Operations teams to eliminate obstacles and implement sold solutions.

• Monitor account health and accurately predict growth within the CRM system.

⛳️ Requirements

• 5 to 7 years of experience in account management, sales, or a customer-facing revenue role, demonstrating a history of account growth.

• Proven track record of achieving growth or retention objectives.

• Excellent skills in relationship-building, communication, and negotiation.

• Proficient with CRM systems and sales tools, including pipeline management and data-driven account planning.

• Capability to manage multiple accounts and priorities simultaneously while maintaining attention to detail.

• Preferred experience in healthtech and enterprise environments.

• Background in expanding existing customer accounts or increasing product adoption.

• Familiarity with revenue operations tools and analytics.

• Must currently possess authorization to work in the United States or Canada.

🏝️ Benefits

• Equity

• Bonus