Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Cultivate and oversee operational and technical partnerships through face-to-face meetings and phone communications to execute the account strategy.

• Gain insights into the client's environment to guarantee optimal utilization of Fiserv’s solutions.

• Deliver reports on achievements and ongoing activities.

• Collaborate and influence various teams on incident management, process enhancement, and standard operating procedures.

• Adhere to compliance requirements for system audits, client profile updates, and administrative responsibilities.

• Ensure high-quality delivery and support maintenance of products and services for the designated client.

• Develop and manage operational relationships with the client.

⛳️ Requirements

• High School Diploma or equivalent experience.

• Over 3 years of experience in customer service.

• Willingness to travel up to 20% of the time.

• Bachelor’s degree is preferred.

• Experience in Project Management is preferred.

• Background in enterprise problem prevention and resolution is preferred.

• Capacity to make independent decisions, exercise sound judgment, and handle complex issues is preferred.

🏝️ Benefits

• Commission eligibility in accordance with the applicable Fiserv Sales Compensation Plan.

• Reasonable accommodations provided during the application or hiring process.