Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure the quality delivery and ongoing support of all products and services for the designated client.

• Cultivate and enhance operational relationships with the client.

• Build and oversee operational and technical relationships through face-to-face meetings and phone communications.

• Gain a comprehensive understanding of the client’s environment to optimize the use and advantages of Fiserv solutions.

• Provide updates on achievements and ongoing projects.

• Collaborate cross-functionally on incident management, process enhancements, and standard operating procedures.

• Ensure compliance with system audits, updates to client profiles, and fulfill administrative responsibilities.

• Guarantee that Fiserv adheres to legal and contractual commitments.

⛳️ Requirements

• High School Diploma or an equivalent level of experience.

• A minimum of 3 years’ experience in customer service.

• Willingness to travel up to 20% of the time.

• A Bachelor’s degree is preferred.

• Experience in Project Management would be advantageous.

• Background in enterprise problem prevention and resolution.

• Capability to make independent decisions, demonstrate sound judgment, and manage complex issues effectively.

🏝️ Benefits

• Eligibility for commission in accordance with the relevant Fiserv Sales Compensation Plan.

• Flexibility to work remotely.

• Reasonable accommodations available during the application or hiring process.