Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Strategically oversee a portfolio of current clients, enhancing accounts through referrals and exceptional customer service.

• Assist in sales initiatives spearheaded by the Director of Sales and Director of Client Services.

• Collaborate with production to deliver innovative translation and localization solutions to clients.

• Identify and pursue potential business opportunities.

• Counsel clients on issues related to multilingual communication.

• Manage client expectations and cooperate with production on solutions.

• Negotiate fees and provide estimates for clients and prospects.

• Maintain, develop, map, and penetrate existing client organizations to comprehend their long-term objectives.

• Regularly follow up with existing clients and prospects, visiting as necessary.

• Seek new business leads and cultivate new business relationships.

⛳️ Requirements

• Bachelor's degree.

• At least 2 years of relevant experience in the language industry.

• Preferred hands-on experience in client management and/or business development.

• Exceptional English oral and written communication skills.

• Dynamic, creative self-starter with strong problem-solving skills and a determination to achieve results.

• Flexible, goal-oriented team player.

• Open to cultural and multilingual diversity.

• Focused on customer service and business development.

• Ability to multitask with remarkable attention to detail.

• Strong computer proficiency.

• Knowledge of one or more languages besides English is preferred.

🏝️ Benefits

• Health insurance.

• Long-term disability insurance.

• 401(k) plan.

• Tuition reimbursement.

• Gym membership reimbursement.

• Generous time off.

• Competitive salary.

• Excellent benefits.

• Team-oriented atmosphere.