Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee and manage the intricate execution of individual, group, and administrative travel for LOVB.

• Deliver exceptional personal service to the coaches, athletes, and staff of LOVB.

• Organize individual travel, including domestic air, hotel, and car bookings through GDS.

• Coordinate athletic team travel, which encompasses group contract air, group hotel blocks, and charter bus arrangements.

• Calculate and execute exchanges for both group and individual travel.

• Administer group hotel and bus contracts along with invoicing to meet monthly deadlines.

• Offer customer service support to both external and internal clients via phone and email.

• Cultivate and manage relationships with both internal and external clients.

• Provide emergency and after-hours assistance to travelers, particularly during peak event months for clients.

• Facilitate communication regarding traveler itineraries and modifications with clients.

• Utilize airline terminology, codes, fare basis, airline regulations, resource guides, and industry contacts.

• Ensure accurate and timely data management.

• Stay updated on airline rules, regulations, and industry developments.

• Maintain a professional relationship with clients while representing the Company.

⛳️ Requirements

• Demonstrated history of effective relationship building and maintenance.

• Proficiency in Sabre or a similar GDS.

• Knowledge and experience in the airline industry.

• Familiarity with individual and group booking processes and requirements.

• Understanding of visa and legal document requirements for various countries.

• Proficient in general office PC-based applications, including Microsoft Office 365.

• Strong judgment and decision-making capabilities.

• Excellent communication skills, both written and verbal.

• Capacity to produce precise work under pressure and meet ticketing deadlines.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid time off.

• 401k plan.

• Opportunities for growth and development.

• Health care benefits.

• Retirement plans.

• Vacation and additional paid time off.

• Extra offerings.