Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take ownership of revenue growth and retention for an assigned portfolio of approximately 8–15 mid-tier accounts, aiming for an annual growth target.

• Monitor purchasing trends and proactively respond to expansion opportunities, declining orders, and competitive pressures.

• Identify and promote cross-selling opportunities within new product lines and MultiTech connectivity services.

• Collaborate with Business Development to transition newly acquired accounts into managed coverage.

• Maintain concise one-page account plans for each client, updated semi-annually to align with budgeting and quota cycles.

• Conduct quarterly business reviews with larger accounts in the portfolio.

• Engage in discussions about connectivity, integration, and product suitability, involving technical specialists for in-depth discussions.

• Navigate lengthy, multi-stakeholder industrial sales cycles until decision-making.

• Cultivate relationships across engineering, operations, procurement, and executive leadership.

• Process quotes through the deal desk and create commercially viable agreements based on value, volume, and terms.

• Ensure accurate maintenance of CRM pipeline, opportunity, and contact information.

• Project portfolio revenue and identify risks, including at-risk renewals, single-threaded accounts, and transitions related to product end-of-life.

• Collaborate with Operations and Product teams regarding lead times, lifecycle changes, and account health escalations.

⛳️ Requirements

• Bachelor’s degree in business, engineering, or a related technical field, or equivalent professional experience.

• 2–5 years of B2B experience in inside sales, account management, customer success, or applications/sales engineering.

• Self-motivated and organized enough to manage account plans for 8–15 relationships independently.

• Demonstrated success in growing accounts through targeted initiatives.

• Experience in industrial hardware, electronics, IoT, or connectivity is advantageous.

• Technically proficient; capable of discussing connectivity, integration, and product suitability with credibility.

• Strong commercial awareness and the ability to observe and respond to shifts in customer purchasing behaviors.

• Excellent written and verbal communication skills; comfortable presenting to customer leadership during business reviews.

• Comfortable with prolonged, uneven sales cycles and multi-stakeholder purchasing processes.

• Familiarity with CRM systems; HubSpot experience is preferred.

• Proficient in Excel and PowerPoint.

• Capability to lift up to 25 pounds.

• Ability to sit for extended periods.

• Willingness to travel using various modes of transportation.

🏝️ Benefits

• Remote position primarily conducted from a home office.

• Regular travel to customer locations.

• Laptop computer provided.

• Standard office equipment included.