This is a fully remote position, open to applicants in United States.

• Take charge of the daily management of an assigned VIP portfolio, adhering to established segmentation, tiers, and engagement frameworks.

• Track player activity, behavior, and engagement indicators, addressing risks and opportunities while escalating issues when necessary.

• Implement and help develop incentives, custom offers, limits, and re-engagement strategies within set guidelines.

• Keep precise records of player interactions, offers, and portfolio performance metrics.

• Foster proactive and timely communication with VIP players to enhance engagement and retention.

• Manage the onboarding process for new VIP players, ensuring an exceptional early experience.

• Carry out reactivation and retention initiatives, contributing to their formulation alongside senior VIP leadership.

• Convert player preferences, behaviors, and feedback into actionable insights.

• Identify and respond to insights regarding player behavior, preferences, and engagement trends.

• Develop and apply a robust understanding of player value, incentives, and lifecycle dynamics.

• Actively participate in discussions concerning player treatment and optimization strategies.

• Propel VIP-related initiatives in collaboration with CRM, social, and partnerships teams.

• Implement VIP benefits, promotions, and experiences.

• Interact with community touchpoints as appropriate.

• 2-4 years of experience in customer-facing commercial roles such as VIP management, CRM, account management, or similar positions.

• Background in gaming or iGaming, preferably with direct exposure to VIP or high-value players.

• Capability to analyze player behavior and translate it into engagement and retention strategies.

• Excellent communication skills, commercial insight, and a keen attention to detail.

• Ability to work independently in a dynamic, fast-paced environment.

• Direct experience with VIP, CRM, or player lifecycle management is a plus.

• Familiarity with crypto, gaming, sports, or digital entertainment sectors is advantageous.

• Competitive service fees with potential performance-linked incentives.

• Remote-first, global collaboration environment.

• Genuine ownership of a VIP portfolio, with close mentorship from senior VIP leadership.

• Hands-on experience in managing and strategizing for high-value portfolios.

• Clear career advancement path towards Senior VIP Manager roles as experience and impact increase.

Account Manager

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