Account Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Establish trusted relationships with hospice clients, becoming a strategic ally in their ongoing success.

• Provide an outstanding customer experience by understanding client requirements and aligning Dragonfly Health solutions to enhance quality care and operational excellence.

• Collaborate with Clinical Managers to advocate for appropriate medication use, patient care outcomes, and cost management strategies.

• Conduct regular business reviews by preparing meeting agendas, facilitating discussions with clients, documenting action items, and ensuring proper follow-up.

• Work alongside Billing, Operations, Customer Service, Implementation, and other internal teams to address issues and ensure uninterrupted service delivery.

• Assist in onboarding new customers, managing implementations, integrations, and post-launch education.

• Keep precise records of customer interactions, activities, and account plans using Salesforce.

• Track account performance, utilization patterns, and customer health to proactively identify opportunities, risks, and actionable recommendations.

• Team up with Sales to foster customer growth, acquisitions, expanded services, and strategic initiatives.

• Engage in customer education, conferences, and marketing events while acting as a reliable resource for clients and internal partners.

⛳️ Requirements

• A Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience).

• A minimum of 3 years of experience in healthcare account management, client services, hospice operations, pharmacy services, clinical support, or a similar healthcare setting is required.

• Experience with hospice, home health, long-term care, post-acute care, or pharmacy clients is preferred.

• Excellent relationship-building and communication skills with the ability to influence stakeholders at various organizational levels.

• Proven experience leading customer meetings, presentations, and business reviews.

• Capability to manage multiple customer accounts, priorities, and projects in a dynamic environment.

• Strong analytical and problem-solving abilities with the skill to interpret utilization, operational, and financial trends.

• Experience working collaboratively across clinical, operational, billing, implementation, customer service, and sales teams.

• Proficient in Salesforce or other CRM platforms and Microsoft Office.

• Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are advantageous.

• Ability to work independently from a home or corporate office to achieve objectives.

🏝️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k with match, etc.).

• Opportunities for Growth and Career Advancement.

• Agile and Adaptable team culture.

• Access to innovative and revolutionary technology solutions.

• Continuous learning and skill development opportunities.

• Pathways for career advancement.