Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a scaled portfolio primarily focused on the SMB and mid-market segments by utilizing Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.

• Leverage data to prioritize engagement throughout the portfolio, emphasizing high-potential and at-risk accounts.

• Develop multi-threaded relationships and gain insights into customers’ business priorities, cloud footprint, FinOps maturity, and desired outcomes.

• Enhance retention and renewal results by identifying risks, coordinating mitigation strategies, and leading commercial discussions.

• Identify, qualify, and oversee the expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services.

• Ensure accurate tracking of opportunity stages and forecasts.

• Collaborate with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account strategies, funding, deal registration, and execution.

• Conduct customer cadences that include account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.

• Manage escalations and ensure accountability until resolution is achieved.

• Utilize customer data, dashboards, CRM workflows, and AI or automation tools to enhance portfolio coverage.

• Gather and share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales teams.

• Maintain account reviews and strategies for priority and high-potential customers, tracking outcomes, engagement, spending trends, risks, renewal timing, and growth plans.

⛳️ Requirements

• 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.

• 3+ years of experience in a technology company.

• Excellent verbal and written communication skills in English.

• Strong technical skills that facilitate effective engagement with technical teams.

• Capability to establish influential relationships.

• Proficient operational and administrative skills.

• Analytical and detail-oriented mindset.

• Ability to transition between big-picture thinking and detailed tasks.

• Aspiration to grow within the organization and continuously expand skill sets.

• Experience with AWS, GCP, or other major public clouds (preferred).

• Background in FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies (preferred).

• AWS Cloud Practitioner or Google Cloud Digital Leader certification (preferred).

🏝️ Benefits

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program

• Flexible schedule balancing work and home life

• Remote work