Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the growth and retention of a designated client portfolio.

• Establish and nurture robust client relationships by comprehending customer needs, offering continuous support, and ensuring high levels of satisfaction.

• Formulate and implement strategic account plans to enhance revenue growth via upselling, renewals, and expansion opportunities.

• Proactively recognize retention risks and address any customer dissatisfaction.

• Act as the primary point of contact for client inquiries, resolving issues, and delivering ongoing value.

• Utilize data and insights to reinforce product value and counter objections.

• Collaborate with Marketing, Product, and Customer Care teams to fulfill client needs and enhance outcomes.

• Advocate for clients internally and relay feedback to improve the customer experience.

• Provide product training and support, including demonstrations, onboarding assistance, and best practices guidance.

• Meet performance metrics associated with retention, renewals, upselling, and engagement.

• Keep accurate and timely records of client interactions within CRM systems.

• Continuously enhance knowledge of products, industry trends, and best practices.

• Report directly to the Director of Regional Sales.

⛳️ Requirements

• Candidates must reside in the Eastern or Central Time Zones of the United States.

• Willingness to travel as necessary for in-person meetings with clients.

• Bachelor's degree in a relevant field and/or equivalent education and work experience.

• 2+ years of professional experience in account management, customer-facing roles, or similar positions.

• Strong relationship-building capabilities with a client-focused approach.

• Ability to discern customer needs and deliver thoughtful solutions.

• Exceptional written and verbal communication skills.

• Strong organizational, problem-solving, and time management skills.

• High level of integrity and accountability for outcomes.

• Capacity to quickly learn and utilize SaaS products.

• Proficient with standard business applications (e.g., Word, Excel, PowerPoint).

• Basic understanding of the construction industry or the ability to learn swiftly.

• Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

• Successful completion of a background check following a conditional job offer.

🏝️ Benefits

• Uncapped variable incentive.

• Competitive salary in the market.

• Comprehensive benefits package.

• Uncapped commission plans or an annual discretionary performance bonus, where applicable.

• Remote, home-office based position.

• Reasonable accommodations or assistance available for completing the online application.