Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Ensure client satisfaction by delivering outstanding service and creating value for clients

• Maintain regular communication with clients and internal subject matter experts

• Act as a vital resource on client teams

• Guarantee the quality of client deliverables across various Merkle business units

• Oversee the daily implementation of clients' marketing strategies

• Coordinate diverse workstreams to produce high-quality results within budget and on schedule

• Serve as the primary contact for internal and client deliverables, tactical execution, and account updates

• Ensure that marketing and support activities are carried out promptly and efficiently

• Attend the office as needed based on work location and business requirements

⛳️ Requirements

• Bachelor's degree is mandatory

• 3-5 years of experience in client services/account management within an advertising agency, marketing firm, or client-side marketing department

• Proficient understanding of both online and offline creative development and production

• Familiarity with digital marketing concepts

• Knowledge of multi-channel/integrated marketing strategies

• Experience overseeing large, complex email initiatives

• Background in operations management, including leading status meetings and managing campaign traffic and resource capacity

• Experience in relationship/client management

• Strong accountability, attention to detail, decisiveness, and work ethic

• Ability to juggle multiple tasks and thrive in a rapidly changing environment

• Capacity to think both operationally and strategically, analyze issues, and apply sound judgment

• Experience with marketing automation or customer engagement platforms

• Practical experience with Braze or Salesforce Marketing Cloud is advantageous

🏝️ Benefits

• Medical, vision, and dental insurance

• Life insurance

• Short-term and long-term disability insurance

• 401k plan

• Flexible paid time off

• A minimum of 15 paid holidays each year

• Paid sick and safe leave

• Paid parental leave

• Benefits under the Colorado Healthy Families and Workplaces Act