Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage primary relationships for a portfolio of Higher Education clients.

• Drive commercial results, including renewals and growth bookings.

• Lead strategic account planning and ensure executive alignment.

• Guarantee that every client participates in at least one in-person event annually.

• Conduct Quarterly Business Reviews aimed at assessing business value, strategic planning, and success metrics.

• Manage and mitigate risks associated with accounts.

• Surpass booking targets and oversee the complete renewal process.

• Identify revenue opportunities and accurately forecast them within the CRM.

• Navigate complex solution sales through the entire sales cycle.

• Develop and uphold account plans for designated accounts.

• Cultivate and expand executive relationships across approximately 50–90 accounts.

• Hold regular client meetings to strengthen relationships and promote sales opportunities.

• Align D2L products and services with the clients’ business objectives.

• Collaborate with Customer Success Managers to enhance product adoption and value realization strategies.

• Attend sales meetings, product seminars, conferences, and trade shows.

• Travel up to 30% of the time (1–2 times monthly).

• Stay updated on industry trends and continuously enhance knowledge through self-learning, Revenue Enablement initiatives, and training.

⛳️ Requirements

• A minimum of 2 years in a sales-focused, client-facing account management position.

• Proven experience in SaaS or complex solution sales within EdTech, HCM, or eLearning is preferred.

• Familiarity with Artificial Intelligence tools.

• A track record of successfully meeting assigned quotas.

• Experience with enterprise-level web-based applications.

• Background in learning-related enterprise systems is a plus.

• Willingness to travel up to 30% and ability to travel freely between the US and Canada or other countries.

• Valid passport required.

• Bachelor’s degree is recommended; technical, business, or education-related fields are ideal.

• Strong understanding of the North American Higher Education system.

• Proficiency in Salesforce and other sales tools.

• Skills in executive alignment and multi-threading.

• Experience in strategic account planning and risk management.

• Working knowledge of web and database technology.

• Familiarity with AI tools and their application in achieving business objectives.

• Strong communication and presentation skills, both in-person and virtually.

• Excellent customer service abilities.

• Capability to create and present solutions that align with client business goals.

• Solid skills in account planning and forecasting.

• Experience in value-based, consultative selling methodologies such as MEDDPICC or Solution Selling.

🏝️ Benefits

• Additional benefits may include a Wellness Subsidy, Equity Grants, and Variable Incentive.

• Flexible work arrangements.

• Opportunities for learning and growth.

• Tuition reimbursement of up to $4,000 CAD for continuing education through the SkillsWave Program.

• 2 Paid Days off for SkillsWave-related activities such as exams or final assignments.

• Employee wellbeing programs, including access to mental health services, EFAP program, financial planning, and more.

• Retirement planning options.

• 2 Paid Volunteer Days.

• Comprehensive Benefits Package.

• Home Internet Reimbursements.

• Employee Referral Program.

• Wellness Reimbursement.

• Employee Recognition initiatives.

• Social Events.

• Dog Friendly Office Spaces at HQ locations.

• Engaging work that transforms the way the world learns.