Account Manager

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Retain and enhance revenue within a designated territory or account portfolio.

• Act as the main commercial liaison for assigned customer accounts.

• Establish, nurture, and cultivate enduring customer relationships.

• Negotiate pricing, contracts, and supply agreements in accordance with company policies.

• Generate new business opportunities with existing clients and promote product adoption.

• Identify, assess, and pursue new customer accounts within the assigned area.

• Create sales forecasts and monitor pipeline, quarterly sales outcomes, and yearly forecasts.

• Address customer inquiries and escalations in collaboration with Customer Service, Quality Assurance, and Regulatory teams.

• Maintain precise records of customers, opportunities, and activities in the CRM system.

• Conduct face-to-face sales meetings at customer and prospect sites.

• Represent Custom Flavors at trade shows and industry events.

• Keep a working knowledge of products, capabilities, and applications in food, beverage, and supplements.

• Relay customer project requirements to R&D, Applications Lab, and internal teams.

• Oversee projects from sample submission through customer evaluation and commercialization.

• Ensure alignment between customer commitments regarding specifications, pricing, and lead times with company capabilities and policies.

• Report directly to the President.

• Collaborate with R&D and Applications teams in San Clemente to launch customer products.

⛳️ Requirements

• Candidates must reside within the assigned territory: Utah, Colorado, Idaho, Montana, Nevada, or Wyoming.

• Preference given to candidates from the Salt Lake City area.

• Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent education and experience.

• Minimum of 3 years of B2B sales experience in specialty food ingredients, flavors, or a related food or beverage ingredient sector.

• Strong ability to communicate effectively with colleagues, management, vendors, and customers.

• Capacity to manage multiple accounts, projects, and deadlines simultaneously.

• Familiarity with relevant standard operating procedures.

• Strong analytical and problem-solving capabilities.

• Exceptional written and verbal communication skills.

• Outstanding negotiation and presentation skills.

• Proficient with CRM software and Microsoft Office Suite.

• Ability to safeguard confidential company and customer information.

• Understanding of flavor applications alongside technical, regulatory, and cost factors in customer product development.

• Capability to work independently and manage an assigned territory with minimal oversight.

• Willingness to travel up to 40%, including overnight and out-of-state trips.

• A valid driver’s license, proof of automobile insurance, and an acceptable driving record required for company travel.

• Ability to travel by air and automobile.

• Capability to occasionally lift, push, or pull up to 25 pounds.

• Ability to wear personal protective equipment and adhere to Good Manufacturing Practices when necessary.

• Preferred: Bachelor’s degree in Food Science, Chemistry, or a related technical discipline.

• Preferred: Experience with CRM and ERP systems like HubSpot or Salesforce.

• Preferred: Established connections with food, beverage, or supplement manufacturers.

🏝️ Benefits

• Ability to work remotely from a home office located within or near the assigned territory.

• Opportunities for travel to customer and prospect locations, trade shows, and industry events.

• Full-time position with a Monday–Friday schedule.

• Potential for evening and weekend work for travel, customer meetings, and industry functions.

• Chance to represent Custom Flavors at both local and national industry events.