Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Meet the sales targets set by the company by effectively managing renewals and upsells throughout the entire sales cycle.

• Take charge of upselling and identifying expansion opportunities while enhancing adoption across academic operations.

• Work collaboratively to create tailored solutions and demonstrations for clients, aiming to build and nurture a 4X pipeline annually.

• Travel to client sites 25-40% of the year to maintain relationships.

• Gain a comprehensive understanding of Coursedog solutions and present them to cross-functional users in the higher education sector.

• Familiarize yourself with the technology and processes that the Coursedog platform supports.

• Cultivate and expand relationships with various stakeholders within each account.

• Serve as the primary point of contact and trusted advisor for the entire lifecycle of assigned institutional accounts.

• Grasp clients’ strategic objectives, challenges, and pain points to provide customized solutions.

• Conduct regular check-ins with clients, evaluate their satisfaction, pinpoint areas for improvement, and offer ongoing support.

• Collaborate with Product, Implementations, Client Success, and Support teams on implementation, onboarding, and service delivery.

• Oversee contract renewals, create 12-month rolling forecasts, and negotiate with institutional procurement and finance departments.

• Track usage and adoption metrics, translating data-driven insights into upsell and expansion opportunities.

• Identify and address client issues, escalating when needed to ensure prompt resolution.

• Keep abreast of industry trends, market changes, and the competitive landscape.

• Leverage AI tools and automation for data analysis, customer insights, proposal generation, forecasting, market research, and enhancing workflow efficiency.

⛳️ Requirements

• Strong enterprise sales experience is preferred, or familiarity with the Coursedog product.

• Proven history of achieving or surpassing sales quotas and managing a portfolio of over 30 accounts is preferred.

• Experience in higher education account management is preferred.

• Solid understanding of the higher education market, including administrative processes, academic scheduling, curriculum management, and assessments.

• Exceptional interpersonal and communication abilities.

• Capacity to build rapport, influence stakeholders from C-suite to operational staff, and negotiate effectively.

• Analytical mindset with the ability to interpret data, metrics, and user feedback.

• Skill in identifying trends and formulating data-supported strategic recommendations.

• Proficiency in AI tools and emerging technologies.

• Capability to automate routine tasks and design efficient, scalable workflows.

• Skill in managing competing priorities while balancing immediate customer needs with long-term expansion strategies.

• Ability to maintain accountability in a fast-paced, autonomous environment.

🏝️ Benefits

• Comprehensive healthcare, dental, and vision coverage with a fixed contribution model.

• Employee-only coverage: 99% to 65% of monthly premiums.

• Employee plus dependents: 77% to 50% of monthly premiums.

• Access to Spring Health mental health support.

• XP Health vision benefits.

• Carrot Fertility family planning assistance.

• One Medical primary care services.

• Health Savings Accounts (HSA) available.

• Flexible Spending Accounts (FSA) offered.

• Safe Harbor 401(k) plan from the first day of employment.

• 4% employer match on total compensation, subject to federal limits.

• Unlimited Paid Time Off.

• Remote-first work culture indefinitely.

• Equity grants available for all employees.

• Equity grants are reviewed and adjusted alongside promotions.

• Up to 6 weeks of Paid Bonding Leave at 100% of base pay.

• Birthing parents are entitled to an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay, totaling up to 12 weeks.