Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for a portfolio of around 25 clients

• Take ownership of client relationships, client satisfaction, and delivery strategies

• Collaborate with SEO strategists and specialists to develop plans encompassing SEO, GEO, content, and paid media

• Conduct monthly check-ins and quarterly account reviews that assess results, ROI, and future actions

• Lead discussions on account renewals and identify opportunities for account growth

• Manage relationship risks and escalate issues related to legal, compliance, or potential churn

• Oversee the client onboarding process from the initial kickoff to the first reporting cycle

• Coordinate efforts among SEO, content, web, and paid media team members

• Manage timelines, scopes, priorities, budgets, and deadlines across various clients

• Execute projects in Compose.ly and Asana, including task automations, due-date reminders, and intake forms

• Maintain precise client records in HubSpot

• Provide tiered reporting and deliver presentations for executive or board-level audiences

• Convert performance data into business impact insights and lead client training sessions

• Develop client self-service resources

• Implement AI practices, including GEO, AI search strategies, and AI-enhanced content and reporting workflows

⛳️ Requirements

• A minimum of 2 years of account management or client services experience in a marketing agency, utilizing a consultative approach

• Proficient understanding of SEO and content marketing principles

• Ability to interpret marketing performance data and articulate its implications for the client's business

• Proven experience managing multiple clients and meeting deadlines simultaneously using a project management tool like Asana

• Excellent written and verbal communication skills, including the ability to present to senior stakeholders

• Familiarity with paid media, GEO or AI search, or web development projects

• Experience using HubSpot or a comparable CRM

• Knowledge of building Asana automations, templates, or intake forms

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health benefits including medical, dental, and vision

• Opportunities for professional development and continuous learning

• Flexible working hours and supportive work environment